FREQUENTLY ASKED
Questions parents ask before starting.
Enrolment, tutors, lessons, reports and fees. If your question is not here, the office answers personally on WhatsApp.
1
Enrolment and assessment
How a family joins, and what the first conversation covers.
1How does my child start?−
Register on the site, then book a free assessment. The assessment sets the level and the subject list, and pairing follows from it.
2What happens in the assessment?+
3Can I enrol more than one child?+
4Is registering a commitment?+
2
Lessons and scheduling
What a session looks like, and how it fits your week.
5Are lessons live or recorded?+
6Can lessons fit around our schedule?+
7What do we need at home?+
8What if we miss a lesson?+
3
Tutors and pairing
Who teaches your child, and how that decision is made.
9How do you choose a tutor for my child?+
10Can I pick a specific tutor?+
11Are tutors vetted?+
12Can we change tutors?+
4
Progress and reports
What you see in the portal after every session.
13What do I see after each lesson?+
14How is progress measured?+
15Which curricula do you support?+
5
Fees and admin
Paying, pausing and keeping your account in order.
16How are fees charged?+
17Can we pause?+
18Who do I contact about my account?+
Still deciding? Ask us directly.
The office replies personally, usually within a school day.
